Home NewsStock Market News Enterprise customers don’t support Amazon’s end of Care service since the end of the telemedicine retreat | Anue Juheng

Enterprise customers don’t support Amazon’s end of Care service since the end of the telemedicine retreat | Anue Juheng

by WOOWinvest
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Enterprise customers don’t support Amazon’s end of Care service since the end of the telemedicine retreat | Anue Juheng


Amazon (AMZN-US) unexpectedly announced Wednesday that it is ending its Amazon Care service, marking a major retreat for the retail giant as Chief Executive Andy Jassy lashes out at healthcare. The service was Amazon’s healthcare offering for its own employees during the pandemic, and has since expanded to other corporate customers.

Launched in 2019, Amazon Care serves employees at the company’s Seattle headquarters and surrounding areas, providing emergency video-care visits, free telehealth consultations, and paid-for in-home screenings and vaccinations by nurse practitioners.

Eighteen months after launching Amazon Care for its own employees, Amazon announced in March 2021 that it would expand the service across the United States, focusing on “the opportunity to provide millions of individuals and families with immediate high-quality medical care and advice, every day 24 hours a day, 365 days a year.”

“This was not a decision made lightly, but one that took months of thought and clarity,” Neil Lindsay, senior vice president of Amazon Health, said in an email to Amazon Health employees.

“While our registered members love many aspects of Amazon Care, the large enterprise customers we target feel that the service is incomplete and difficult to operate in the long term.” The service will end on December 31.

It’s unclear how many customers Amazon Care is attracting, but Babak Parviz, vice president of Amazon Care last year, said only that the service has attracted a number of businesses interested in using it and that its customers include Hilton, Silicon Labs, TrueBlue and its own Whole Foods Market. .

Amazon Care’s announcement that it’s ending its service comes just weeks after Amazon announced it was buying medical clinic chain One Medical for $3.9 billion.

The Wall Street Journal reported that Amazon is bidding for Signify Health, a home health service, for $8 billion or more.

According to reports, more than a dozen employees will lose their jobs as Amazon ends its Amazon Care service.

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